Frequently Asked Questions

Chase manages your McLaren Financial Services account. Go to chase.com to create your username and password. You'll need your auto account number at the top of your statement. You'll also need your Social Security or Tax ID number.

After you create your username and password at chase.com, you can sign in securely at www.McLarenFinancialServices.com .

If you're a loan customer, you can update your address by choosing “Profile & settings” on chase.com.

If you're a lease customer, contact us to update your address. We'll let you know how the address change may impact your lease account.

When you get a new vehicle, you may have several online accounts each with a different username and password.

For example, in addition to your financial services account, you may have an account through your manufacturer or retailer that gives you access to vehicle information, service appointment scheduling and other items related to your vehicle.

Keep in mind: Double-check and make sure the credentials you are using are the ones for chase.com if you're still having issues, you can contact us.

If you're the primary account holder you can manage your paperless preferences by signing in to chase.com. You can then turn paperless statements and letters on or off.

See our contact us page for payment addresses.

After you sign in, choose Make a Payment on your Account page . You'll be transferred to chase.com to make one-time or automatic payments.

Keep in mind: Don't use the one-time payment option to make a payoff. This will cause delays in posting the payoff. Refer to the loan payoff FAQs for more information on how to make a payoff online.

No, you can add a non-Chase or external account. From the Payment page on chase.com, choose “Add an account” and follow the instructions.

Yes, payments and payoffs can be made by wire transfer using the information below. You may be charged a fee by the wire transfer provider for this service.

Bank name: JP Morgan Chase Bank

• Routing number: 021000021
• Bank entity: CMS
• DDA number: 910-2-715928
• Account name: CAF EFT Processing
• Beneficiary: Loan/Lease account number

Any additional information the wire transfer provider wants to include may be included in the Beneficiary field.

If the sending bank requests physical address information for wire:

• Street: 270 Park Avenue
• City: New York
• State: NY
• Zip Code: 10017

If sending payoff:

• Remitter Section: Include your name and address.
• Reference Section: Include your account number, name and note to release title to <name> and <address>.

How long it takes a payment to appear on your account depends on how the payment was submitted to us.

In general, payments will be credited to the account as of the day they're received by us, as long as they're received during business hours or for online payments, prior to the processing cut-off time. In some cases, missing or incomplete information may cause delays. Please be sure to include your name and/or auto account number with your payment.

Posting overnight payments usually takes up to 3 business days if all the account information needed to post the payment is included. There may be delays if your payment is missing information, such as your account number or name.

Keep in mind: Even though the posting may be delayed, the payment will be applied the date it was received for processing.

For Loans: Payments are first applied to interest due, then to principal due, and then to outstanding fees.

For Lease: Payments are first applied to amount due on the account, then outstanding fees/charges.

You can cancel a payment you've scheduled online as long as the payment isn't already in a "Sent", “In Process”, or "Complete" status.

To cancel a one-time payment you scheduled:

1. Sign in to chase.com
2. Choose "Pay & Transfer" and from the drop-down, choose "Payment activity."
3. Choose Auto loans/leases under MY CHASE PAYMENTS (PENDING/PAST).
4. Choose "Cancel" on the payment you want to cancel and confirm on the next screen.

To cancel automatic payments you scheduled online:

1. Sign in to chase.com
2. Choose "Pay & Transfer."
3. Choose "Automatic payments" under MY CHASE PAYMENTS (PENDING/PAST).
4. Choose your Auto account from the drop-down menu under "See automatic payments."
5. Choose "Turn off" on the next screen and confirm that you want to turn off on the next screen.

To request a due date change:

1. Sign in and choose your auto account. Choose “More…”
2. Choose “Update settings and preferences,” then the “Payment due date,” and follow the instructions.

Keep in mind: You can only change your due date two times during the life of the loan. Additional restrictions apply.

To request a due date change, contact us.

Keep in mind: You can only change your due date one time during a lease. Additional restrictions apply.

To get your auto loan payoff quote online:

1. Go to your auto account and choose “More…” Then, from the drop-down menu, choose “See a payoff quote” to see your payoff quote and verify your address.
2. Make sure to update your address, if needed, before completing your payoff because we will mail your title or lien release to the mailing address that appears on your auto billing statements. If the title is held electronically (paperless), your state’s Department of Motor Vehicle (DMV) will be sending the lien free title, so you’ll need to confirm your address with them.
3. You’ll then see options for paying off your loan.
4. Be sure to cancel any automatic payments when you pay off your loan.

You can pay off your loan whenever you're ready to and there's no pre-payment penalty for doing so. We don't charge pre-payment fees, even if your contract lists a fee.

Review the Lease Agreement that you signed at the retailer. You may contact us to request a copy.

If you return your vehicle more than 30 days before the end of the lease term without purchasing it, you may have to pay a substantial charge which could be several thousand dollars. The actual charge will depend on when the lease is terminated, but the earlier you end the lease, the greater the charge is likely to be. For additional information, see the Early Termination section of your Lease Agreement. Please note that even after you terminate your lease, you may be billed for remaining property taxes, parking tickets, toll charges and other state or local fees due on your account.

Yes, you can purchase your leased vehicle at any time during the lease. Contact us for forms, instructions, and the purchase amount. We can't accept purchases from third parties (such as friends and family). Please note that even after you purchase your lease, you may be billed for remaining property taxes, parking tickets, toll charges, and other state or local fees due on your account.

If you want to finance your vehicle, see the Lease to Loan FAQs for information.

We don't negotiate the purchase price as you are bound by your signed Lease Agreement. Any negotiations regarding the purchase would need to take place at the retailer prior to signing your Lease Agreement.

If you are more than 6 months prior to your maturity date you can go to chase.com.
If you are less than 6 months prior to your maturity date, contact us.

Refer to the documentation provided when the quote was received to confirm the "good through" date.

See your Lease Agreement for the agreed upon value of the vehicle and the purchase option fee. Please note that even after you terminate your lease, you may be billed for remaining property taxes, parking tickets, toll charges, and other state or local fees due on your account.

* If you purchase your lease at the end of your term (all contracted payments made), you will pay the residual value provided in your Lease Agreement plus any applicable purchase option fee. Any additional payments made after your contracted term will continue to reduce the residual value amount.

* If you purchase your lease before the end of the lease term, you will pay the adjusted lease balance, plus any past due monthly payments, unpaid late charges, or other amounts due under the lease.

Some states assess sales tax on the purchase price, and you may be required to pay the sales tax to the state motor vehicle titling agency when you transfer the title. Please check with your state motor vehicle titling agency.

If your payoff quote overlaps your payment due date, you will see an amount for Monthly Payment Due. This isn't an extra payment, as the Monthly Payment Due was subtracted from the Purchase Price and includes a rent charge and tax. If the quote had not overlapped your normal payment due date, the amount in the Monthly Payment Due section would have remained in the Purchase Price amount. The Total Purchase Price must be paid to meet the terms of your Lease Agreement and close your account. If the payoff check is posted before the payment due date, you may be entitled to a refund, which may include the rent charge and tax. We recommend sending the payoff check via overnight delivery if this is a concern.

To release your title, your account must be paid in full with a $0 balance and we must receive a properly completed, federally required Odometer Disclosure Statement. Following processing of both items, the title will be sent to the address that appears on your auto account statements generally in 2-10 business days or based on State requirements. Contact us directly if you need to update your information. Although we release the title typically within 2-10 business days, please allow up to 30 days to receive your title after the final payment has posted based on mail time and/or state DMV processing.

Yes. If you purchased an extended warranty or other optional products from the retailer at time of lease, it's your responsibility to use the benefits before you return the vehicle. Since they are purchased directly from the retailer, we may be unable to determine which products you purchased.

The retailer should have provided you with documentation about the products and services you purchased. These documents explain terms and conditions, coverage, cancellation provisions, how to file a claim and how to contact your service provider. Contact your retailer for additional information.

In most cases, the retailer will let us know when you returned the vehicle, but it's a good idea to contact us within 1 business day of vehicle turn-in to ensure that we have the correct date and information to calculate your lease-end bill, if applicable.

The lease-end bill may include the following:

* Early termination charge: An early termination charge may apply, including remaining payments, as outlined in the early termination section of your Lease Agreement.

* Deferred payments/Payment balance: If you have any unpaid deferred payments or balances remaining, we will add it to your final Lease-End Bill.

* Excess Wear and Use Charge: If the vehicle is subject to more than normal wear and use, you will owe us for the actual or estimated cost to repair or replace any excess wear and use items. Please see the Excess Wear and Use section of your Lease Agreement for complete details, and the lease-end Return page for additional information.

* Excess mileage charge: You can estimate your excess mileage charges by multiplying your excess miles by the per mile charge in your Lease Agreement.

* Turn–in fee (Disposition fee).

* Tickets and citations: You are responsible for all tickets, citations, penalties and fines. At our option, we may pay on your behalf any fine that you haven't paid. You must reimburse us for any such amount immediately upon demand. You should contact the issuing authority for questions regarding the ticket, citation, penalty or fee or, if needed, a copy of the ticket or citation.

Visit chase.com/leasebuyout to complete an application for lease purchase financing. Lease purchase financing is only available for named lessees on the Lease Agreement, and cannot be transferred to third parties, such as friends or family members. Adding or removing an individual from the lease agreement on the finance application will cause an automatic rejection of the application. You will need to complete a new application with all named parties.

A decision is typically made within 1-3 business days. If you entered your email address during the application process, we'll send you a follow-up email. If you applied by phone, a decision letter will be mailed to you.

Check the status of your application about 24 hours after submission at chase.com/loanstatus.

Payments or paydowns may be made using the same payment information as your regular monthly payments. View our contact us page for additional information about making payments.

Depending on the payment amount, there may be a hold for up to 10 business days which may go into a new statement period. The closing process can continue once the payment has posted and an updated purchase quote is available.

When you apply for a loan, we make a credit report hard inquiry. Each credit reporting agency creates your credit scores. We're unable to provide details how the inquiry could affect your credit scores.

When financing your vehicle with us, the minimum loan amount required is $4,000.

We offer loan terms from 12 to 72 months. This may vary depending on your credit score, age of the vehicle and vehicle mileage.

Approval decisions are valid for 60 days from the date of approval.

We’ll send all necessary closing documents to you. The package will include easy-to-follow instructions and a postage-paid overnight return label and envelope to send the completed documents back to us. Some documents may require notarization.

You will receive an email with a link for you to access your e-contract once we receive the complete and valid documents. Once the e-contract has been signed, we will close your lease account within 48 hours.

If you have any questions, you may contact us.

Visit chase.com to learn more.

Sometimes unexpected issues come up. If you can't make your next payment or you missed your payment, we may be able to help you. Call us at 1-800-336-6675 so we can discuss possible options that may work for you. We accept operator relay calls.

McLaren Financial Services (or "MFS") is the program under which JPMorgan Chase Bank, N.A. ("Chase") provides auto financing to McLaren customers, through participating McLaren retailers. The tradename "McLaren Financial Services" and the McLaren logo are owned by McLaren Automotive Incorporated (McLaren) or its affiliates and are licensed to Chase. Chase is not affiliated with McLaren or any McLaren retailer. Neither McLaren nor any McLaren retailer is an agent of Chase. All vehicle sales are through McLaren retailers.

Contact us to complete the update. Your name will need to be correct if you plan to purchase the vehicle. Please note that address changes cannot be made online.

You need our written permission to take the vehicle out of the U.S., and to Alaska, Hawaii, and U.S Territories (Puerto Rico, U.S. Virgin Islands, American Samoa, Northern Mariana Islands and Guam). In some cases, you may also need written permission to ship the vehicle out of and/or back into the U.S..

For more information on eligibility requirements or to submit a request for a permission letter you can call Customer Service at 1-800-336-6675; We accept operator relay calls.

You can also submit your request by signing in to chase.com and choosing "Secure messages." Then, send us your message.

Keep in mind: Contact us at least three weeks prior to your scheduled departure date.

Military Loan Customers: With your request, please provide a copy of your military orders, start and end dates the vehicle will be out of the country (if not included in orders), and your current address and contact information in the United States including an email address or your new address (APO/FPO preferred) in the destination country.

Military Lease Customers: Call Customer Service at 1-800-336-6675 to learn about your options.

You’re responsible under your lease agreement to pay for tickets, citations, tolls, parking violations, penalties, fees, and fines, (all referred to as “Fines”) issued in connection with the leased vehicle’s use. At our option, we may pay any fine that you haven’t paid on your behalf and you’re responsible for reimbursing us. You should contact the agency or municipality if you want a copy of the notice or citation.

Keep in mind: The timely payment of these items may help you avoid additional penalties or problems with your vehicle registration.

Billing statements are generated about 2 weeks prior to the due date if the vehicle has not yet been returned and the account closed. If you returned your vehicle, you can disregard the monthly billing statement.